Knowledge management

The Knowledge section allows you to enhance your agent's knowledge base to improve its response quality. Here you can add various materials to help your agent provide better and more informed responses.

Text documents

• Upload documents with brand information
• Add policy and guidelines
• Enter examples of favorite answers

FAQ

• Create a list of frequently asked questions with answers
• Helps agent handle common requests
• Maintain consistency in responses

Files and resources

• Informational PDFs
• Reference material
• Supporting documents

Websites

• Links to relevant web pages
• Online reference resources

Once you have set up your agent, any comments received on your social media posts will be displayed in the native ReplyZen inbox. Read more about it here: AI-powered inbox