AI-powered inbox

The Interactions section is the control center where you can monitor and manage all comments received on your social pages. The interface is organized to give you a clear view and complete control over every interaction.

You can reach this section by clicking on the "Comments" menu.

You can filter comments by status, platform and tags.

Additionally, you can also filter the comments received from a specific social profile or a specific agent.

Status of interactions

• All: view all interactions
• Draft: responses generated by AI pending human approval
• Unread: Facebook comments received and not yet read in ReplyZen
• Replied: comments with AI responses already posted
• Hidden: comments hidden by AI

If you have enabled "Enable Replies with AI" but haven't activated "Post Replies Automatically" in the agent's settings, all received comments will appear in the "Draft" section. This is because AI will generate responses but won't post them automatically. You can review and approve these responses manually from this interface.