Advanced interaction settings

This guide covers all the detailed settings for controlling how your agent interacts with users on social media.

"How do I control which posts my agent responds to?"

Use the Respond on setting (Facebook Only):

• Every post: Your agent will respond to comments on all posts (ads and organic)
• Only ads: Respond exclusively to comments on sponsored/promoted posts
• Only organic: Respond only to comments on non-sponsored posts

This is helpful when you want to prioritize responses on specific content types.

"Can my agent be selective about which comments to answer?"

Yes! Configure the Response Frequency:

• Always: Respond to every comment that meets your criteria
• When relevant: Only respond when AI determines a reply adds value (e.g., skip emoji-only comments or simple acknowledgments)

"Should my agent respond to comments that were hidden?"

The Respond to Moderated Comments toggle controls this:

• When ON: Your agent will still generate replies to comments that were hidden by moderation
• When OFF: Hidden comments won't receive responses

This is useful if you want to keep engagement with commenters whose content was automatically moderated.

"How do I control my agent's communication style?"

The Tone of Voice setting has five options:

• Direct: Straightforward, no-nonsense, factual, and clear
• Formal: Business-like tone with professional expertise
• Balanced: Neutral approach that maintains engagement
• Warm: Friendly atmosphere that builds genuine connections
• Lighthearted: Witty and cheerful with a dash of entertainment

Choose based on your brand personality and audience expectations.

"Can I make my agent sound more human?"

Configure these settings for a more natural feel:

• Use Emojis: Toggle ON to allow emojis in responses
• Response Time:
  • "Natural" adds varying delays to mimic human behavior
  • "As soon as possible" responds immediately

"How does my agent handle multiple languages?"

Use the Language setting:

• Detect automatically: The AI determines the appropriate language based on the comment (recommended)
• Specific language: Force the agent to use a particular language for all responses

"Can I control how detailed my agent's responses are?"

The Answer Length setting gives you three options:

• Concise: Short, to-the-point responses
• Standard: Balanced length (recommended for most cases)
• Detailed: Comprehensive, in-depth responses

Advanced link handling

"How can I make my agent include links in responses?"

The Append Link setting (Facebook Only) controls this:

• No: Never include links
• When relevant: Let AI decide if a link makes sense in context
• Always: Include a link in every response

"Where do these links come from?"

Use the Link Source setting:

• Automatic: AI chooses the most relevant link based on context
• Fixed link: Always use a specific URL you define

"What about link analysis and shortening?"

• Scrape Post Link Content: When ON, analyzes URLs in the original post to provide better context
• Link Shortening: When ON, automatically shortens links using cml.sh

FAQ: Common interaction questions

"Will my agent like comments automatically?"

If you enable Like Comments Automatically (Facebook Only), your agent will like all incoming comments.

"My agent is responding too much/too little. How do I adjust this?"

Try these steps:

1. Adjust your Response Frequency setting
2. If using "When relevant," try switching to "Always" for more responses
3. Check if you have enabled responses on the right post types

"Why isn't my agent including links in responses?"

Check these settings:

1. Make sure Append Link is set to "When relevant" or "Always"
2. Verify your Link Source setting is configured correctly
3. For Facebook-specific features, remember they don't work on Instagram due to API limitations

"How do I make my agent sound more like my brand?"

For best results:

1. Choose the appropriate Tone of Voice
2. Add brand-specific information in the Additional Context & Instructions
3. Build a comprehensive Knowledge Base with your brand's details and preferred responses