How to connect Meta accounts to ReplyZen

To start using ReplyZen, you need to connect your Facebook profile first. This is necessary because of how the official Meta APIs work - ReplyZen needs to authenticate through your personal profile to access your business pages.

Your Facebook profile must have at least "Community Activity" permission on each page you wish to manage with ReplyZen.

You can connect your social accounts by clicking on the "Connections" menu and then "Connect Facebook".

Connection procedure

1. From the "Connections" section, click on the "Connect Facebook" button
2. You will be redirected to the Facebook authorization page
3. Confirm login with your Facebook account
4. Review and accept the permissions requested by the application

Privacy Note: ReplyZen will never post content without your explicit permission. You may log out of your account at any time.

What happens next?

After connecting your Facebook profile, ReplyZen now has access to the pages you manage, but they aren't imported yet. This two-step process gives you complete control:

1. First step: Connect your personal Facebook profile (what we just covered)
2. Second step: Import only the specific pages you want to manage in ReplyZen

Example: If your Facebook profile manages 100 pages, you might choose to import only 2 specific pages to ReplyZen.

Adding a page later

When you connect, Facebook asks you which pages ReplyZen is allowed to see, and it remembers that answer. A page you create afterwards is not added to that selection automatically, which is why a brand new page often doesn't show up in ReplyZen.

To fix it, click "Add Pages" on the connection (or "Grant access to more pages" in the Pages section) and, in the Facebook window, click "Edit previous settings" instead of "Continue as …". That reopens the page list so you can tick the new page.

Full instructions, plus the other reasons a page can be missing, are in Page Management.

Multiple connections for better performance

You can connect multiple Facebook accounts to work with the same pages. This provides several benefits:

• Avoid rate limiting: Distribute comment replies across multiple accounts to prevent Facebook from flagging high activity
• Improved reliability: If one connection has issues, others can continue working
• Better scaling: Handle higher comment volumes without hitting platform limits

Each connection can be configured with its own rate limits to optimize performance while staying within Facebook's guidelines.

Next steps

Next: After connecting your Facebook profile, proceed to Page Management to learn how to import and manage your Facebook and Instagram pages in ReplyZen.