Review and send AI-drafted replies to direct messages from Messenger and Instagram
6 articles
What the DMs inbox is for
Choose whether ReplyZen ignores, drafts, or automatically answers direct messages that are not owned by an automation.
Enabling DMs on an agent
Choose off, draft, or automatic inbox handling, add DM-specific instructions, and decide whether to disclose AI assistance.
Navigating the DMs inbox
Filter conversations by status, search by name, and read the visual cues on each row.
Reviewing and sending AI drafts
Edit the AI draft in place, send it, regenerate it, or hand the conversation to a human.
Taking over a conversation manually
Pause the AI on a thread, type your own replies, and read the 24-hour reply window meter.
DMs and automations
How the conversational DM inbox and automation-triggered DMs coexist, and what happens when a thread is touched by both.